To get remote assistance you need first to contact us via our web site to make sure the problem can't be solved by email support. Technical team can connect only for crash or important problem, we will not connect for setup your account or create you a template,...If you want someone to setup the software we suggest you to call a local technic person or buy from us a service.
If a problem occurs when downloading TeamViewer, then please do it manually from TeamViewer web site ».
Now you have just to send us the login id and password via our contact form (by replying original ticket) or via Live Chat if available. Then we will connect some minutes later.